Privacy Policy
Last updated: 12 November 2026
This policy explains how DM24 ("DM24", "we", "us") collects, uses and protects personal information when you visit dm24.in or contact us. We follow the Digital Personal Data Protection Act, 2023 and other applicable Indian law.
1. Information we collect
- Enquiry details you give us: your name, phone number, business name, industry, the service you need, and anything you write about your goals.
- Conversations: messages you send us on WhatsApp or by phone.
- Website usage data: if analytics or advertising tools are switched on (see section 4), information such as pages visited, device and browser type, approximate location and how you arrived at the site.
2. How we use your information
- To reply to your enquiry and discuss our services with you.
- To prepare proposals and deliver services you ask for.
- To measure and improve our website and advertising.
- To meet legal, tax and accounting obligations.
We do not sell your personal information.
3. How the enquiry form works
The form on our website does not store your details on our servers. When you press the button, your details are placed into a WhatsApp message that you can review and send. Once sent, the message is handled by WhatsApp (Meta Platforms) under WhatsApp's privacy policy, and we receive it on our WhatsApp account.
4. Cookies, analytics and advertising
We may use the Meta Pixel and Google Analytics to understand how visitors use our site and to measure our advertising. These tools may set cookies or similar technologies on your device. You can block or delete cookies in your browser settings, and you can manage ad preferences in your Meta and Google account settings.
5. Sharing your information
We share personal information only with service providers who help us run our business (for example WhatsApp, CRM, analytics and hosting providers), and only as needed for the purposes above, or where the law requires it.
6. How long we keep it
We keep enquiry details for as long as needed to respond to you and provide our services, and afterwards only as long as required for legal or accounting reasons. We then delete or anonymise it.
7. Your rights
You can ask us to:
- tell you what personal information we hold about you;
- correct or update it;
- delete it, or stop contacting you;
- withdraw consent you gave earlier.
To make a request, contact us using the details below. We will respond within a reasonable time.
8. Security
We take reasonable steps to protect your information. No method of sending or storing data over the internet is completely secure, so we cannot guarantee absolute security.
9. Children
Our services are for businesses. We do not knowingly collect information from anyone under 18.
10. Changes to this policy
We may update this policy from time to time. The "Last updated" date above shows when it last changed.
11. Contact and grievances
For privacy questions, requests or complaints, contact DM24:
- Phone: +91 99007 55058
- WhatsApp: Chat with us